Translate:
Home Solution Lenders, Inc. 1445 E. Main Street Bartow, FL 33830
Privacy Policy and Disclaimers
Privacy Policy Disclosure (Protection of the Privacy of Personal Non-Public Information)
How Home Solution Lenders, INC. is protecting the confidentiality of our customer information
How Home Solution Lenders, INC. is protecting the confidentiality of our customer information
Respecting and protecting customer privacy is vital to our business. We keep our customer information private and secure while using it to serve you better. Keeping customer information secure is a top priority, and we are disclosing our policies to help you understand how we handle the personal information about you that we collect and disclose. Privacy applies to to former customers as well as current customers.
How Home Solution Lenders, INC. is protecting the confidentiality of our customer information
How Home Solution Lenders, INC. is protecting the confidentiality of our customer information
How Home Solution Lenders, INC. is protecting the confidentiality of our customer information
The Privacy Policy Explains how Home Solution Lenders, INC. is protecting the confidentiality of our customer information. Who is covered by the Privacy Policy. How we gather information. The types of information we share, why, and with whom. In addition, Opting Out and how to instruct us not to share certain information about you or not to contact you.
Protecting the Confidentiality of Customer Information
How Home Solution Lenders, INC. is protecting the confidentiality of our customer information
Protecting the Confidentiality of Customer Information
We take our responsibility to protect the privacy and confidentiality of customer information very seriously. We maintain physical, electronic, and procedural safeguards that comply with Federal standards to store and secure information about you from unauthorized access, alteration, and destruction. Our control policies, for example, authorize access to customer information only by individuals who need access to do their work.
Agreements
How We Gather Information
Protecting the Confidentiality of Customer Information
From time to time, we enter into agreements with other companies to provide services to us or make products and services available to you. Under these agreements, the companies may receive information about you, but they must safeguard this information, and they may not use it for any other purposes.
We provide our Privacy Policy to customers when they conduct business with our company. If we change our privacy policies to permit us to share additional information we have about you, as described below, or to permit disclosures to additional types of parties, you will be notified in advance. This Privacy Policy applies to consumers who are current customers or former customers
How We Gather Information
How We Gather Information
How We Gather Information
As part of providing you with financial products or services, we may obtain information about you from the following sources: Applications, forms, and other information that you provide to us, whether in writing, in person, by telephone, electronically, or by any other means. This information may include your name, address, employment information, income, and credit references. Your transaction with us, our affiliates, or others. This information may include your name, address, employment information, income, and credit references. Consumer reporting agencies. This information may include account information and information about your credit worthiness. Public Sources. This information may include real estate records, employment records, telephone numbers, etc.
Information We Share
How We Gather Information
How We Gather Information
We may disclose information we have about you as permitted by law. We are required to, or we may provide information about you to third-parties without your consent, as permitted by law, such as: To regulatory authorities and law enforcement officials. To protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability. To report account activity to credit bureaus. To consumer reporting agencies. To respond to a subpoena or court order, judicial process or regulatory authorities. In connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or an operating unit, etc.
Service Providers
We do not provide non-public information
We do not provide non-public information
We may also provide information about you to our service providers to help us perform marketing services. This information provided to these service providers may include the categories of information described above under "How We Gather Information" limited to only that which we deem appropriate for these service providers to carry out their functions.
In addition, we may provide information about you to our service providers to help us process your applications or service your accounts. Our service providers may include billing service providers, mail and telephone service companies, lenders, investors, title and escrow companies, appraisal companies, etc.
We do not provide non-public information
We do not provide non-public information
We do not provide non-public information
We do not provide non-public information about you to any company whose products and services are being marketed unless you authorize us to do so. These companies are not allowed to use this information for purposes beyond your specific authorization.
HUD/FHA Disclaimer
We do not provide non-public information
HUD/FHA Disclaimer
These materials are not from HUD, FHA, the USDA, or the VA or approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not an endorsement. For information directly from HUD/FHA, visit http://www.hudclips.com
HSL COMPLAINT POLICY AND PROCEDURES
HSL promotes a quick, decisive and accurate response
HSL promotes a quick, decisive and accurate response
HSL promotes a quick, decisive and accurate response
HSL promotes a quick, decisive and accurate response to all inquiries, questions, and concerns brought to our attention. It is not the intention to burden HSL or customers with unnecessary documentation or paperwork in order to resolve issues brought to our attention. HSL promotes a quick, decisive and accurate response to all inquiries, questions, and concerns brought to our attention. Not all of these situations are in the form of a written complaint presented to HSL by a customer. The board of directors delegates the responsibility of monitoring and responding to complaints to the Complaint Resolution Officer (CRO). The Vice President of Marketing and Communications is appointed as the CRO.
All written complaints
HSL promotes a quick, decisive and accurate response
HSL promotes a quick, decisive and accurate response
All written complaints will be directed to the appropriate functional area. The appropriate personnel will draft responses to consumers and/or regulators, and cross copy the CRO. Generally, the CRO will keep a central file of complaints and responses unless stated differently in this document, and the board of directors will review new complaints and responses at a board meeting at least quarterly. Senior management will determine if certain complaints must be brought to the attention of the board more often or if the response to the consumer and/or regulator should come from the board.
GENERAL PROCEDURES FOR COMPLAINT RESOLUTION
HSL promotes a quick, decisive and accurate response
GENERAL PROCEDURES FOR COMPLAINT RESOLUTION
Interviewing Institution Personnel Institution personnel may be interviewed individually by the functional department manager or designated CRO if they are involved in the consumer’s complaint or comment. Explanations of the occurrence can be requested during the interview process, and copies of any written instructions furnished to employees about the allegation will be reviewed and discussed during the interview process.
Written Report
Complaint Processing Guidelines
GENERAL PROCEDURES FOR COMPLAINT RESOLUTION
The department manager or CRO will write a report, presenting the facts and information in a clear, objective manner. The report should summarize the facts in a chronological order. Detail the precise claims of the complainant. Express the resolution desired by the complainant. Indicate bank management’s response to the claims of the complainant. The report should include the recommended course of action or corrective procedures and comments on whether the complaint represents an isolated case or a pattern or practice that needs to be corrected.
Complaint Processing Guidelines
Complaint Processing Guidelines
Complaint Processing Guidelines
Unless otherwise prescribed by regulation, the following general guidelines should be followed regarding responses to complaints. Complaints should be acknowledged within 15 days after receipt of the correspondence, oral, telephonic, or electronic notification of a complaint. Inquiries, comments, or objections should be answered or information provided within 15 business days after receipt. Complaints not involving an on-site investigation should be fully processed and responded to within 30 days after receipt. Complaints involving an on-site investigation should be resolved within 45 days after receipt.